BioMed Field Service Engineer I - Columbus, OH

The Job Responsibilities

Provides installation, maintenance, recall, and repair support for limited modalities and models at customer sites. Functions semi-independently with regular guidance and oversight. Drives customer satisfaction through achievement of key service metrics and professional engagement with customers and stakeholders. Compliantly follows company procedures and manages assigned company assets, including vehicle, inventory, and test equipment.

• Performs preventative maintenance and recall service for assigned models. Performs work independently with occasional outside support.
• Diagnoses, evaluates, calibrates, and repairs semi-routine nonfunctioning devices to OEM standards for assigned models. Performs work semi-independently with moderate outside support.
• Installs new medical devices, demo units and loaners per OEM standards. Able to install independently in most instances.
• Leverages available technology to manage service orders, access customer and equipment information, accurately document completed service work promptly and utilize technical documentation and diagnostic tools. Ensures efficient service order management to consistently deliver high-quality service to Dräger customers.
• Commonly achieves assigned KPIs while adhering to all operational procedures and work instructions, ensuring consistent performance, efficiency, and compliance with company standards.
• Maintains full compliance with Field Service Engineer requirements by completing required training, managing calibrated test equipment, performing inventory cycle counts and discrepancy resolution, and adhering to service order documentation standards. Ensures timely, accurate documentation, rapid correction of errors, and appropriate engagement with Quality to meet regulatory and company requirements.
• Maintains accountability for assigned company assets, including vehicle, inventory, and test equipment, ensuring assets are properly maintained, accurately inventoried, and available to support service activities. Reports damage, loss, or required maintenance in a timely manner.
• Work at varying locations, travel as required, and adjust work hours, including non standard business hours, to meet customer and business needs.
• Performs other duties as needed and assigned.

Your Qualifications

Education: Associates in Electronics or related discipline or equivalent combination of education and experience.

Related Experience:

• Previous technical Field or Service Center experience. Medical device experience preferred.
• Experience working independently while reaching assigned goals.
• Strong customer communication skills.
• Computer networking experience preferred.

Special Competencies or Certifications:

• Effective communicator with internal and external customers.

• Able to interpret technical documentation to diagnose and resolve equipment issues.
• Proficient with Microsoft Office and other business systems.
• Works independently and manages multiple priorities.
• Customer focused with a strong learning orientation.
• Demonstrates effective planning and execution skills.

Location: The position is based in the field and must have the ability to travel frequently by car via valid driver’s license, air or other modes of transportation as needed.

Attentiveness & Memory: The ability to focus on details, recall/retain information.

Sociability: The ability to work together with others and in a team atmosphere while displaying civility, cordiality, friendliness, empathy, etc.

Communication: The ability to comprehend and express oral and written communication

Quantitative Thinking: The ability to think critically and/or mathematically, in context of disciplinary situations to provide a solution or solve a problem.

Reasoning/Decision-Making: The ability to combine pieces of information and/or general rules to produce answers or decisions.

Work with Stress: The ability to work in a challenging environment with varying amounts of individual responsibilities, conflict resolution, redirected priorities, etc.

Sitting/Visual Acuity: Time is also spent in meetings and sitting, extended periods in front of computer terminal or shop desk in a smoke-free environment Lifting: Must be able to lift equipment which can weigh in excess of 25 pounds.