The Job Responsibilities

We are looking for a Regional Service Manager in the Southeast US.  Candidate must live in the territory.

The Regional Service Manager oversees service activities in the assigned region to develop and maintain high levels of customer satisfaction and achievement of budget targets while ensuring consistent application of company strategies, policies, and procedures.

Main Responsibilities:

• Establish and implement an annual business plan consistent with the overall objectives of the Service organization and the Company; periodically provide status updates. Develop business strategies and supportive programs for service region.
• Manage regional activities to achieve budget targets. This includes but is not limited to generating revenue, controlling expenses, maintaining inventory at budgeted levels and managing company assets.
• Hire, train, evaluate and direct the activities of field service personnel in the assigned region. Monitor and evaluate performance to targets and take corrective action as necessary.
• Establish, maintain and continuously improve customer satisfaction within the region.
• Ensure procedural compliance and patient safety in accordance with all regulations and standards. Ensure compliance with internal and external quality standards and processes.
• Work with Area Sales Directors to develop joint sales/service account strategies. Maintain contacts with major accounts in coordination with the Sales Executives and Area Sales Directors.
• Periodic field travel to ensure market awareness, employee monitoring and key account relationships are maintained.
• Enable business development of targeted IDN/GPO accounts by collaborating and supporting the Strategic Corporate Accounts team.

Your Qualifications

Education / Experience:

• Technical or business degree in a related field or the equivalent in education, training and experience.
• Must have a minimum of 5 years’ experience in a Service role and demonstrated success in implementing effective customer service solutions; experience with medical devices strongly preferred.
• Minimum 2 years previous experience in a supervisory role required.
• Must have a strong technical background. Proficient with MS office suite; experience with SAP a plus. Excellent communication skills and customer focus a must.
• Lifting: Must be able to lift equipment which can weigh in excess of 25 pounds